FAQ | Postage 1. Overseas Shipping and Handling Fee
For overseas/international shipping and handling charges, please refer to here*
*not inclusive of packaging cost (Eg. Envelope/Bubble Pack/Box)
2. What does local normal postage means?
Local normal postage is the compulsory cost for mailing items within Singapore. The cost covers only delivery of the mailed items to the mail box. 3. What is registered postage?
Registered postage is an optional cost of $2.24 which I advise buyers to opt for. Registered mail offers delivery of item straight to your doorstep instead of mailbox, thus, chances of encountering lost mail is lower. And also, when you opted for registered mail, there will be a registered mail number (upon delivery, I will email it to you) and you can track the item's last known location. 4. What if item does not belong to the standard shapes/sizes?
In the event if the item does not falls into the categories stated above, the auction itself should have stated the postage cost. However, should I failed to do so, please do ask me through the Question and Answer tab or email me at m_heya@yahoo.com.sg. 5. What happens when my item is above the weight of 1kg?
Please refer to SingPost postage fees calculator for postage cost. Do note that the cost calculated is not inclusive of packaging cost (Eg. Envelope/Bubble Pack/Box)
6. What does the misc cost covers?
Misc cost covers the packaging cost which includes bubble pack and envelope costs etc. 7. I would prefer a better packaging, eg, a box packaging. Is it possible?
If you would prefer a better packaging package, eg, a box pack over normal envelope/packaging paper, you will have to pay for the additional cost of getting the box, on top of the mentioned postage cost. 8. Is there combine postage for buying other items in your auction?
The answer is definitely yes if it is possible to do. As long as combined items are within the delivery limit, combine postage is definitely possible. However, in order to prevent any misunderstanding/miscommunication, do drop me an email at m_heya@yahoo.com.sg or through the Question and Answer section with the list of items you are keen to purchase. 9. I heard about lost mail but what does it mean actually?
LosLost mail means your mail simply disappear. Although I hated to admit that but there are a minority of buyers that encountered lost mail, and in all cases, normal postage opted. 10. Why additional of $2.24 for registered mail?
This is the standard cost of sending registered mail FAQ | Payment 1. Local Buyers
Accepted payment type would be
1. Bank Transfer (DBS/POSB preferred) or
2.Cash via snail mail(at sender's own risk) 2. Overseas Buyers
Accepted payment type would be
1. Paypal or
2. EzPay
For both type of payment, there is an additional charge of 10% on top of the total amount( item's payable amount + shipping cost) 3. Can I use other bank account (eg OCBC/UOB) for bank transfer?
Definitely you can. However, as third party bank requires a minimum of 2 working days before payment will be reflected, therefore you have to wait till I can confirm your payment. Upon confirmation of payment then I will deliver your item. 4. What do you mean by cash via post?
Cash via post means to send cash via snail mail. This is highly NOT recommended as no one can be assure that nothing would go wrong when the mail is being delivered and there is no proof of mail delivery unless you decided to use registered mail for delivery of the cash mail. 5. I am a overseas buyer but I have a bank account in Singapore. I would like to know may I transfer you the payment via bank transfer?
It is definitely more than welcome if you have a bank account in Singapore. You can do the fund transfer directly to my account and you will only be charged on the S&H cost and the actual item cost unless there are hidden administrative charges which I have yet to know of. 6. Why is there an another charge for using Paypal or ezPay?
That is for using the services of Paypal and ezPay. 7. What about cash and carry (also known as meetup?)
No. I do not do cash and carry or meetup due to bad experience. (When special circumstances arise, payment have to be made in full first before meetup) FAQ | Others 1. How can I be assure that item is in good condition?
What you see in the picture is what you will get. Please do take note what is mentioned in the item's auction. Item condition will be check again before delivery take places. Should condition differs badly as mentioned, I will refund you 100% of what you have paid. 2. How can I contact you?
The only communication mode that I would use is through email (unless special circumstances occurs). 3. Can I communicate with you through mobile?
The answer is no. Please do NOT leave me your contact number (unless I requested you to). If you are not able to accept communication via email only, then please do not bid for my items as I only contact buyers through emails ONLY. 4. Why I cannot bid on your auction?
Either you are a new bidder (with a rating of new) or you did not have a minimum of 1 good rating. If you are keen in getting the item, please do email me first in order to be able to bid the item as I have had too much prank bids which resulted in disappointing waits for replies. 5. What happen if I encountered lost mail?
First of all, if you think you encountered lost mail, and you had opted for normal postage, please be prepared for the worst. (no joking, that's is also the reason why I keep emphazing to my buyers to opt for registered mail instead) This is because so far, out of the few buyers who encountered lost mail, only 1 of my buyer managed to retrieve his mail.
Second, send me an email so I can make some calls to SingPost but there is no gurantee that the mail can/can't be found.
Third, please kindly do not jump into conclusion that I did not send out the mail. The only thing that I can do is to provide the detail of the time, date, location and postage cost to you once I have mailed out the item when normal mail is opted. | 
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